Frequently asked questions

Product

How do you produce your artworks?

All artworks are made to order from scratch.
They are printed and hand framed in the Sutherland Shire.

What is the difference between canvas and paper?

The biggest difference is that canvas can be framed without glass, whereas fine art paper requires glass for framing. Canvas is also a solution to totally eliminate reflection in highly lit areas.

Can I see your artworks in person?

Yes, we have a large number of artworks on display in our studio which is located in the Cronulla Mall, shop 17a/17-19 Cronulla Street.

What if I don’t like the artwork I purchased?

Unfortunately, we do not offer returns on orders as they are made to order.

Shipping/Delivery

Do you ship internationally?

We do ship print only orders worldwide, however we do not offer shipping outside Australia on framed artworks.

How long will my order take to arrive?

Typically production takes a maximum of 10 days depending on workload. Shipping typically takes 3-5 business days for deliveries in NSW and up to 10 days for other states.

Product Details

Framed Print

– The paper used is archival cotton rag 260gsm.
– Custom cut anti-glare, non-reflective glass is installed in the frames.
– Frames are sustainable plantation which measure: 40mm wide and 20mm on the face side.
– All prints come standard with a 50mm white border, unless specified otherwise.
– Hand-framed with sustainably sourced Australian Timber and constructed from scratch with pride in the Sutherland Shire.
– Pre-installed string or D rings (depending on size); arrives ready to hang.

Canvas Floating Frame

– The canvas used is 310gsm museum grade premium light weight canvas.
– There is a 5mm space (shadow line) between the frame and print which provides the floating illusion and helps the canvas print truly stand out.
– Stretched to a wooden 30mm x 30mm stretcher mounted to a shadow box floating frame.
– Frames are sustainable plantation pine which measure: 40mm wide and the face side measuring 15mm wide (including the 5mm spacing).
– Hand-framed with sustainably sourced Australian Timber and constructed from scratch with pride in the Sutherland Shire.
– Pre-installed string or D rings (depending on size); arrives ready to hang.

Acrylic

– High quality, glossy, 4.5mm thick framing grade acrylic with built in 94% UV resistance it will help maintain the impressive colours for years to come
– There is 2mm thick acrylic backing to finish off the piece which ensures stability and rigidity against warping, seals and protects image from damage and prevents light from passing through the image which improves colour vibrance. 

Printing

– The printer used is an Epson SureColor S80600 wide format solvent inkjet printer
– Inks used are Epson UltraChrome GS3

Shipping & Fulfillment

Print only orders

Are printed and dispatched within 3 days of placing the order.

Framed orders

Framed orders are made to order; the product needs to be printed and framed prior to being shipped.
 
If your order is urgent, please email hello@localandyonder.com so that we can work to accommodate your schedule.

Shipping times

Shipping times are in addition to production times and are as follows:
Within NSW: 1-3 days
Outside NSW: 5-9 Days
If you have any questions about your order, don’t hesitate to contact us

Shipping options / cost

Print only = Free Delivery Australia Wide
Framed artworks up to and including 100cm x 75cm = $35 Australia Wide
Framed artworks above 100cm x 75cm = $80 Australia Wide

Pick-up available

Pick-up available at our Gallery located in the Cronulla Mall, shop 17a/17-19 Cronulla Street

Packaging

The packaging that the framed prints are transported in is custom fit and built specifically to protect the artwork during shipping.

Custom

Do you do Black and White prints?

Yes, all images can be made available in Black and White on request.

Are your artworks available in any other sizes?

Yes, all of our artworks can be made to whatever size you’d like. See our Artwork Selection Advice page for more information.

Do you sell digital images so that I can print it myself?

No. We do not sell digital images for printing artwork.

Artwork Selection Advice Service

How do I hang the artwork?

All images come pre-fitted with either string or D-rings (depending on the size). You will just need to have nails or hooks ready on your wall.

Home Consults

What is a home consult?

This is where we will visit your home to collaborate, measure up and advise on sizing and styling of artwork(s). Learn more here

How much is a home consult?

Home consults are free within 15km of Cronulla. Alternatively, we can offer you our free Artwork Selection Advice & Digital Mock-up services.  For more information please see our Artwork Selection Advice page.

Can you help me with my artwork selection?

Yes, refer to our Artwork Selection Advice Service for more information.

Discounts

Do you offer discount codes?

At times during the year we will have discount codes available for use. Follow us on our social media or subscribe to our Email list to know when they are released.

Do you have gift vouchers?

Yes, they are available here

Wholesale

Do you offer discounts for bulk purchases?

Please see the Wholesale page for more information

How do I become a wholesaler customer?

Please send in an application found here (link to wholesale page)

Can you provide quantities in bulk?

We have fulfilled single orders of over 300+ artworks

Replacements & Returns

Made To Order

Due to the nature of made to order products and not stocking inventory of the items, return or exchange (including change of mind) cannot be guaranteed. Refunds can occur only if your order has not shipped yet. So make sure you check your order email to make sure you ordered the correct item.

24-Month Warranty

Each of our products is backed by a 24-month warranty. Please contact us immediately if any defect is discovered within the first 24 months. You must provide photographs of the artwork in its condition, and we will evaluate all warranty claims on an individual basis.

Quality Assurance

Damaged In Delivery

The packaging that the framed prints are transported in is custom-fit and built specifically to protect the artworks as much as possible during their time in transit. In the unlikely event of the artwork being damaged, please contact us within 24 hours of delivery to organise your replacement. 

We request that you provide photos of:

– All external damage to the package 

– Damages sustained to the product

Please contact us with the above photos along with your order number, name and contact number.